Frequently asked questions

 

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Email: customer.service@atlrewards.net

Phone: +1 888 572 8198

Points Questions

Can I earn Points outside the Airport?

Yes, you can, Please check the list of Participating Merchants by clicking Earn in the top Menu. We are continuously expanding the list of our Participating Merchants. 

Who do I contact if I have questions about my Points from a Merchant?

Please contact Customer Service if you have questions about whether or not your transaction at a Participating Merchant qualified for Points or if a transaction at a Participating Merchant did not result in a Points credit to your Member Account.

Who do I contact if my Points Balance is incorrect, or if I have a question about Points Expiration?

Please contact Customer Service if you believe that your Points Balance is incorrect, or if you have a question about Points Expiration.

How many Points do I need to accumulate before I can Redeem?

You need at least 500 Points before you can Redeem - the lowest cost redemption option is 500 Points.

What can I use my Points for?

You can redeem your Points for airline and hotel rewards, retail gift cards, rideshare credits, and other goodies. Please note that the Rewards Catalog can vary by geography and/or Program.

How do I redeem my Points?

You redeem Points by clicking the "Redeem" button.

What is the value of the Points?

Points can be redeemed for airline and hotel rewards, retail gift cards, rideshare credits, and other goodies. The redemption rate varies depending on the type of reward that you choose upon redemption. The current redemption rate is 1,000 Points = $10 USD.

How do I earn Points?

You earn Points by using any enrolled VISA or American Express credit or debit card at a Participating Merchant. The earn rate varies from location to location and from time to time, so please make sure that you check "Earn" for a list of current Participating Merchants and earn rates.

Account Access Questions

How do I update my credit or debit card information?

After logging in, go to your Member Account Profile and then click “Card Wallet” on the top Menu to update your credit/debit card information.

If I have forgotten my Password, how do I get a new one?

For security reasons, Customer Service does not have access to your Password and we will never ask you to provide your Password. To re-set your Password, go to the Member Login and click “Forgot Password.” Your Username is the email address that you used when you initially registered. If you are unsure of which email address you used upon registration, please contact Customer Service.

What is my Username?

Your Username is the email address that you used upon registration.

How do I update my member profile information?

You may check your member profile information by logging into your member account via our website. To edit your member profile information, click "Edit" at the bottom of your member profile.

General Questions

Eligibility

Members who pay for their purchase at a Participating Merchants with any enrolled credit or debit card are typically eligible to receive a baseline reward (e.g. points per dollar spent). If you are paying with a registered debit, check card, or prepaid card, be sure to use it as a credit card at checkout. Note that some types of prepaid or gift cards are not eligible. If you have a name, email address or credit/debit card number change, it is your responsibility to update your Member Account Profile and Card Wallet so that we can continue to post your Points. You must be at least 18 years old to be a Member.

NOTE TO CANADIAN CARD CARDHOLDERS AND OTHER CARDHOLDERS FROM OUTSIDE THE UNITED STATES:

Canadian debit cards are not eligible as they do not offer the “credit payment option” of United States debit cards. Aside from Canada, many of the credit or debit cards issued outside the United States may not be eligible to earn Points.

Do you give credit for transactions made prior to becoming a Member?

We do not provide retroactive credit for transactions that occurred prior to your registration/enrollment.

Is my data kept private and is it shared with anyone?

Please refer to our Privacy Policy and Terms and Conditions to review our approach to data sharing and security.

How do I find Participating Merchants?

Go to Earn in the top Menu.

When shopping at a Participating Merchant, do I need to let the cashier know I’m a member of the rewards program?

No. Once you have enrolled your credit or debit card(s), you receive Points automatically. There is no need to notify the cashier that you are a Member.

Which credit or debit cards can I use to earn Points?

You can use any enrolled VISA or American Express card as long as that brand is accepted by a Participating Merchant. Note that some Participating Merchants do not accept American Express. If you are unsure whether or not a Participating Merchant accepts American Express, please ask the Participating Merchant.  When you pay with an enrolled card, be sure it displays a VISA or American Express logo and use it as a credit card at checkout. Enrolled cards must be used at Participating Merchants as credit card transactions, not PIN or ATM based transactions, to qualify for rewards.

What if I already earn rewards with my credit or debit card?

If you enroll a rewards card that already earns miles, points, or cash back, the Points that you earn via our program will be awarded in addition to the rewards that you already may earn from your card.

Is my credit card information kept secure?

Yes. We are directly integrated with Visa and American Express and our platform is PCI-DSS Level 1 compliant. We do not store card numbers, but rather we tokenize the enrolled cards for your security.

How many credit/debit cards can I enroll?

You may enroll up to 99 credit cards per Member Account. You can only enroll each credit/debit card one time; once enrolled, you can not enroll the same credit/debit card to another Member Account.

How do I become a Member and how do I earn Points? And what can I do with my Points?

To participate in the program, all you have to do is 1) register, 2) enroll your credit and/or debit card(s), and 3) make transactions with your enrolled card(s) at Participating Merchants. You can enroll your VISA and American Express credit/debit cards. You will earn Points automatically when you shop, park or dine at any Participating Merchant. Redeem your Points for airline and hotel rewards, retail gift cards, rideshare credits, and other goodies. To locate Participating Merchants. Go to the Earn in the top Menu.

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